The owner of the online store https://www.zennative.ee is Zennative OÜ (registry code 16050023) located in Harjumaa, Tallinn, Tartu mnt. 6.


Validity of the sales contract, goods and price information

The Terms of Sale apply between https://www.zennative.ee (hereinafter the Online Store) and the customers (hereinafter the Customer) regarding the rights and obligations arising from the purchase of goods.

The terms of sale apply to the purchase of goods from the Online Store.

The prices of the products sold in the online store are indicated next to the products. A fee for the delivery of the goods is added to the price.

The fee for delivery of the goods depends on the location of the Customer and the method of delivery. The delivery fee is displayed when ordering.

Information about the goods is provided in the Online Store directly next to the goods.

The online store reserves the right to change the terms of sale and sales prices. These changes will be reflected on the website.


Placing an order

To order the goods, you must add the desired products to the shopping cart. To place an order, you must fill in the required data fields and select the appropriate method of product delivery. The amount of the fee, which can be paid via a bank link or another payment solution, is then displayed on the screen.

The agreement enters into force upon receipt of the amount due to the current account of the Online Store.

If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the Customer shall be notified as soon as possible and the money paid (incl. Delivery costs) shall be returned immediately, but not later than within 14 days of sending the notice.


Prices

The online store reserves the right to adjust prices. If the Customer submitted his order before the price changes took effect, the price of the goods, which was reflected at the time of invoicing, applies to him. The customer has no right to demand compensation for the difference.


Delivery

The goods are sent to the following countries: Estonia

Shipping costs are borne by the Online Store.

Shipments within Estonia usually reach the destination specified by the Customer within 3-7 working days from the entry into force of the sales contract. Delivery outside Estonia takes place within 14 calendar days.


Liability and force majeure

The Online Store shall not be liable for damages caused to the buyer or for a delay in the delivery of the product if the damage or delay in the delivery of the product is due to a circumstance which the Online Store could not influence or foresee.


Right of withdrawal

Goods purchased from the https://www.zennative.ee online store are subject to the warranty and return procedure prescribed by the laws of the Republic of Estonia. The purchased goods have a 14-day right to return the goods upon receipt of the goods, in accordance with § 56 of the Law of Obligations Act.

The right of withdrawal does not apply if the buyer is a legal person.

The returned goods must be unused, undamaged and in the original packaging.

The costs of returning the goods shall be borne by the customer, unless the reason for the return is non-compliance with the ordered or defective goods.. 

If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.

The customer must notify of the wish to return the goods within 14 days after receipt of the goods by writing a free-form application to the e-mail address tallinn@zennative.ee. The application must state the customer’s name, product name and order number.

The Customer will be reimbursed for the returned goods immediately, but not later than 14 days after receipt of the withdrawal application.

The customer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.

The online store may refuse to make refunds until the item that is the subject of the contract has been returned or the buyer has provided proof that he has returned the item, whichever is earlier.

Perishable products and products that have expired will not be returned.

The online store has the right to withdraw from the sale transaction and reclaim the goods from Kleind if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.


Other conditions

The online store is not responsible for defects that have occurred after the delivery of the goods to customer.

If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return to customer all the fees associated with the sales contract.

The online store responds to the consumer’s complaint in writing or in a form that can be reproduced in writing within 15 days.


Direct marketing and processing of personal data

The online store uses the personal data entered by the Customer (incl. Name, telephone number, address, e-mail address, bank details) only to process the order and send the goods to the Customer. The online store transmits personal data to the company providing the transport service in order to deliver the goods.

The Online Store will send newsletters and offers to the Customer to the Customer’s e-mail address only if the Customer has expressed a wish by entering the e-mail address on the website and has announced his / her wish to receive direct mail notifications.

The buyer has the opportunity to cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.


Solving arguments

If the customer has any complaints regarding the Online Store, they must be sent to the e-mail address: tallinn@zennative.ee or by phone: +372 555 24 424

Disputes and disagreements arising out of these terms and conditions shall be settled by negotiations between the parties. If disputes and disagreements arising from the parties cannot be resolved by negotiations between the parties, both parties have the right to apply to the Consumer Protection Board or a court to defend their rights.